IT Service Management
Maximum value from your IT services
Zaal ICT Consultancy helps organisations optimise and professionalise service management — pragmatic, results-driven and connecting business and IT.
Introduction
Service management that demonstrably contributes to the organisation
IT services only succeed when agreements, processes and expectations are aligned. Zaal ICT Consultancy focuses on exactly that interplay: clear service agreements, controlled change and services that are measurable and open to discussion. Always in close contact with the people doing the work.
Services
Core expertise
Three connected forms of service, available separately or as a whole.
Why
Why Zaal ICT Consultancy
Pragmatic and results-driven
No models for the sake of models, but improvements that hold up in daily practice.
Coaching leadership style
Teams are taken along in the change, so the new way of working stays in place after the assignment.
Connecting business and IT
Translating organisational goals into concrete service agreements — and the other way around.
Broad sector experience
Assignments across sectors and organisational cultures, from complex government environments to retail.
ITSM
Way of working
A structured approach based on the ITIL® framework, always translated to the reality of your organisation.
- 01
Assess
Mapping the current services, agreements, processes and bottlenecks.
- 02
Design
Setting up service level management, service delivery and release management to fit the organisation.
- 03
Implement
Introducing the new way of working together with the teams and suppliers involved.
- 04
Embed and improve
Steering on reporting, evaluation and continuous improvement of the services.
Experience
Over twenty years of practical experience
Assignments with organisations in finance, retail, government and business services.
Contact
Curious what I can do for your organisation?
Get in touch for an introductory conversation, without obligation.