About
The consultant behind Zaal ICT Consultancy
I am an experienced IT service management professional with more than twenty years of hands-on experience in complex and dynamic organisations. With a solid background in computer science and as a certified IT service manager, I help organisations raise the level of their IT services.
Paul Zaal
IT Service Management professional
My work is about connecting people, processes and technology. As an IT service management professional I focus on optimising and professionalising service management within organisations where IT services are complex and expectations run high.
Over the past twenty years I have worked as a service delivery manager, service level manager, service transition manager and interim ICT manager, at organisations in finance, retail, government and business services. That breadth helps: it makes clear which solutions work in which context, and which do not.
My leadership style is coaching. I believe a way of working only sticks once the people using it understand and endorse it. That is why I involve teams early, make agreements explicit, and steer on results rather than on documentation.
Where I add value: bringing calm to service delivery, making service agreements measurable, keeping releases and changes under control, and getting the dialogue between business and IT going.
Contact
Curious what I can do for your organisation?
Get in touch for an introductory conversation, without obligation.