Services

Service management that delivers on its commitments

Professional support in IT service management, interim management and consultancy.

Structured overview of IT services and service agreements

IT Service Management

Professional ITSM services aimed at maximum value for your organisation.

My focus is on delivering maximum value to organisations by optimising and professionalising service management. The ITIL® framework is a powerful instrument in this: it helps companies support their business objectives more effectively and increase customer satisfaction. With a pragmatic, results-driven approach I make sure IT services not only meet the agreements made, but also align closely with the specific needs and business objectives of the client organisation.

Service Level Management
Service Delivery Management
Release and Change Enablement
Service Transition

Value for your organisation

IT services that demonstrably match both the agreements and the objectives of the organisation, with higher customer satisfaction and a culture of continuous improvement.

Interim Management

Temporary cover for a critical management position within your IT organisation.

With extensive professional experience and formal training in IT (service) management, I support organisations by temporarily filling a critical management position. My strength: a highly effective combination of analytical skill and the ability to actually implement, delivered with quality and substance.

To complement or strengthen a team
To apply improvement or change management
When specific capabilities or experience are temporarily needed
To deliver or accelerate a project
To replace a manager who has left unexpectedly
To set up a new department or team

Value for your organisation

Continuity and direction during a vulnerable period, with visible progress on improvement, change or project delivery.

Consultancy

An independent view of the performance and added value of your service management organisation.

In the field of IT service management I have gained extensive experience with organisational change. This has given me a clear view of processes and performance in IT operations organisations. My technical background allows me to bridge business objectives and IT effectively.

An independent pair of eyes and ears
A fresh, outside-in view of how your service management organisation performs
The ability to quickly kick-start a major improvement initiative

Value for your organisation

Sharp insight into what can be improved, well-founded choices and a fast start for important initiatives.

Curious what I can do for your organisation?

Get in touch for an introductory conversation, without obligation.

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